In our Technical Support Team, we consider what we do everyday as a learning experience. There's always these moments wherein we already thought we have learned everything. But then again, a customer will point out a new angle to an old/known issue (which we have encountered countless times before), and we'll feel astonished we haven't thought of it that way.
Sometimes, I can't help but think that there's a war going on. You, or any network professionals, may even say that this is a crusade. Yup. A crusade for your organization's network to stay 'up and running'. Or else, your boss will surely fire you. =)
Have you noticed that no matter how much you or your team take care of your network, they seem to always give you a problem anytime they want? Have you shouted once, and delivered one of the classic lines from old war movies ("Don't die on me, g'dammit!")?
Well, we hear a lot of these 'war stories' everyday. You can even consider us as the reinforcement whenever the situation has worsen for the customer. And starting today, I'll give dispatches from the 'frontline', and hope everyone else learns from our experience.
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